Upload parent or school request letters (PDF/DOCX). AI extracts the child's details, primary need, parental ambitions, current placement, and requested outcomes — pre-filling case fields in 2 minutes instead of 30.
✓PDF + DOCX request letters supported
✓Confidence scoring on every extracted field
✓Reviewer-confirms-then-saves workflow
✓Audit trail of original letter + AI extraction
Live countdown on every active case. Automatic alerts at –7 days, –3 days, and on breach. Per-officer dashboards show every caseload deadline at once — including assess decisions, EHCP issue, and amendment notices.
✓20-week EHCP issue clock + 6-week assess decision
✓Per-case breach risk scoring
✓Per-officer + team-wide dashboards
✓Email + in-app notifications
Calendar of upcoming panels with full agenda generation. One-click decision recording (Assess / Don't Assess / Issue / Refuse-to-issue / Amend / Cease). Audit trail tracks who attended, who voted, and when — every panel. Auto-generated decision letters from your LA's templates.
✓Per-panel agenda + papers bundling
✓Quorum + voting tracking
✓Auto-decision letters with merge fields
✓Statutory-compliant audit trail
Templates for Sections A through K with in-context guidance from IPSEA's quality framework. Auto-pull professional advice where therapists/schools have submitted. One canonical version per case, tracked changes, side-by-side comparison with previous drafts.
✓Section A → K with field-level guidance
✓Auto-aggregate from professional advice
✓Track-changes between draft and final
✓Quality flags (vague provision, unenforceable wording)
Send Section A draft to professionals (schools, therapists, doctors) with one click. Track who's responded, who's overdue, who declined. Aggregate professional advice into a single dashboard view per case.
✓One-click send to professionals
✓Response tracking + reminders
✓Aggregated advice viewer
✓Auto-import responses into Section F
Automatic flags for Reception (4–5y), Y6 (10–11y), Y11 (15–16y), and Y14 (18+) transitions. Bulk action workflows for cohorts moving phase. Never miss a transition deadline again.
✓Statutory phase-transfer date tracking
✓Cohort-level bulk amend workflows
✓15-month-ahead transition reminders
✓Auto-letters to parents at decision points
Log incoming FOI requests, track the 20-working-day response deadline, and search past responses for similar disclosures — keeping your LA in compliance with the Freedom of Information Act 2000.
✓20-day FOI response clock
✓Past-response search to avoid duplicating work
✓Redaction tracking + audit
✓Statutory exemption checklist
When families move between councils, their EHCP data moves with them — in a standard OpenEHCP format, no proprietary lock-in. Cross-LA portability is the future of SEND data; SendConnect360 is built for it from day one.
✓OpenEHCP standard JSON export
✓Inbound import from other LAs
✓API for ICS/integrated care system access
✓Family-consent-gated transfers
The single dashboard your team has been asking for. Search across every case in your authority by child, school, postcode, or status. Assign cases to officers, track escalations, and see the team's workload at a glance.
✓Authority-wide search + filters
✓Per-officer caseload view
✓Escalation queue with auto-assignment
✓Workload balancing dashboard